Greetings to the Incaspin Casino Loyalty Program, created exclusively for our registered members in Spain. This set of terms specifies all you need to know about how the program works, from earning points on your preferred games to accessing exclusive rewards and benefits. By joining our loyalty program, you acknowledge these rules, so we recommend you to read them carefully. Our goal is to provide a transparent, fair, and engaging experience that compensates your play and commitment over time. If you have any questions after reviewing the following sections, please reach out to our support team—we are always here to help.
Security of Your Account and Programme Compliance
Keeping your loyalty account safe is a shared responsibility. You must not share your login details or permit another person to use your account to earn points, as this is a serious breach of the loyalty terms. We consistently monitor account activity for suspicious patterns, such as rapid point accumulation from identical betting strategies across multiple accounts or the use of virtual private networks to mask location. Any attempt to create duplicate accounts will lead to the immediate closure of all related profiles and the loss of all accrued points. Spain-based members should also be aware that your loyalty profile data is processed solely for administering the program and is never sold to third parties. If you believe unauthorised access, contact support without delay.
Common Questions
How can I join the Incaspin Casino loyalty program as a Spain member?
You don’t have to sign up on your own. Any registered player who completes the full identity check process and makes a first real-money deposit is immediately enrolled. There is no opt-in fee or application form, so you start earning loyalty points from your opening qualifying bet. Just play eligible games, and your advancement will be monitored in your account dashboard.
Can I combine points from multiple accounts or send them to a friend?
Absolutely not. The loyalty program is strictly limited to one account per person, and points are cannot be transferred under any situations. Combining points across different accounts, even if they belong to the same family, is prohibited and may lead to forfeiture of points. If you by mistake created a duplicate account, contact support to resolve the problem before attempting any cashing out.
What becomes to my loyalty points if I do not play for a long time?
If your account shows no wagering activity, no deposits, and no sign-ins for 180 consecutive days, all unspent loyalty points will become invalid. We dispatch advance email notifications to Spain members before the deadline, so you have time to avoid losing your balance. A single login or a small qualifying bet is sufficient to reset the inactivity timer and keep your points.
Are tier-based benefits like faster withdrawals apply immediately after upgrading?
That is right. As soon as you accumulate enough points to attain a higher tier, your benefits are activated automatically and are accessible right away. For example, if you achieve Gold status, faster withdrawal processing times apply for all pending and future cashout requests. There is no waiting period, and your upgraded status is visible instantly in the loyalty dashboard.
Are there any restrictions on which games count towards earning points?
Most real-money casino games help to point accumulation, but contribution rates vary. Slots typically garner points at the full rate, while table games, video poker, and live dealer games may contribute at a lower percentage. Wagers made with bonus funds or free spins do not qualify from earning loyalty points. You can always see the exact contribution rate for a specific game in its information section.
By what method can I see my current loyalty point balance and tier progress?
Your up-to-date point balance, tier status, and the number of points needed to reach the next level are all visible in the loyalty section of your account dashboard. This area also shows any active benefits and links to the reward store. We suggest checking your progress regularly, especially before the half-year tier reassessment, so you can arrange your redemptions and keep your status.
Cashing in Loyalty Points
Once you have gathered a minimum number of loyalty points, you can exchange them for a variety of rewards available in the loyalty store. The most common redemption options are bonus cash with fixed wagering requirements, free spins on selected slot titles, and occasionally special merchandise or tournament tickets. Each reward type shows the number of points required and the related terms, so you can make an educated choice before approving the exchange. Redemptions are processed in real time, and the bonus value, if applicable, is credited to your bonus wallet instantly. Please note that bonus cash is subject to wagering conditions before it can be withdrawn, while free spins winnings are typically credited as bonus funds.
Redemption requests cannot be undone once submitted, and points spent are permanently deducted from your loyalty balance. We do not permit the combination of multiple vouchers or redemptions to bypass minimum point thresholds, and each reward may only be claimed once per promotional period unless specified otherwise. There is no restriction to how many times you can redeem points overall, but daily or weekly caps may be applied to prevent system abuse. If a technical error results in a reward being issued without sufficient point deduction, we reserve the right to correct the balance and cancel the associated bonus funds. Always examine the specific reward details before confirming.
Point Validity and Cancellation Rules
Accumulated loyalty points will lose validity if your account remains entirely idle for a duration of one hundred and eighty consecutive days. Inactivity is characterized as no real-money wagers, no deposits, and zero logins during that period. Once points become void, they are definitively deleted and will not be recovered, even if you later resume play. To maintain your balance valid, just log in to your account or place a qualifying bet at least once every six months. We send automated email reminders to Spain members before any points expire, offering you a fair opportunity to redeem them. This expiry policy guarantees the program remains sustainable for all participants and avoids dormant balances from accumulating endlessly.
In addition to inactivity-based expiry, we reserve the right to revoke all or part of a member’s loyalty points in cases of proven fraud, collusion, chargeback abuse, or any serious breach of our general terms and conditions. If an account is closed voluntarily, any outstanding points are forfeited instantly and cannot be moved to another player or changed to cash. In the same way, accounts closed due to self-exclusion or regulatory obligations will forfeit all accumulated points. For partial forfeitures following a minor terms violation, only points earned during the pertinent period of misconduct are subtracted, and we will notify you in writing of the precise adjustment made.
Level Perks and Unique Privileges
Each membership tier unlocks a set of exclusive benefits designed to improve your gaming experience and reward your loyalty in practical ways. Bronze members have access to weekly prize draws, while Silver and Gold tiers present progressively faster withdrawal processing times and increased monthly deposit limits. Platinum members get a dedicated account manager who can help with personalised offers and priority support, plus a guaranteed birthday bonus that is credited automatically during the birthday month. At the Diamond level, we include bespoke event invitations, higher cashback percentages on net losses, and custom withdrawal limits discussed individually. All tier-specific perks are open to periodic review, and we may launch seasonal surprises that are activated only for top-tier members, making sure that the program remains fresh and competitive.
Accumulating Loyalty Points
Loyalty points at Incaspin Casino are earned every time you make a real-money wager on eligible casino games. The pace at which points build up varies by the game category, with slots generally contributing at the highest portion and table games, video poker, and live dealer games adding at a reduced rate that is clearly displayed in the game rules. We do not award points for wagers submitted using bonus funds, free spins, or any other promotional balances unless explicitly stated otherwise. Points are computed based on the settled wager amount, and they are credited to your loyalty balance as soon as the game round is finished and confirmed by our system.
To prevent bonus abuse and ensure fairness, we implement a minimum qualifying wager per round to trigger point accrual; bets below this threshold will not generate points even if the outcome is positive. The conversion ratio between euros wagered and loyalty points may differ periodically, and the current rate is always shown within your account dashboard. Points have no cash value outside the loyalty ecosystem and cannot be acquired, sold, or exchanged for real currency. If a game round is cancelled or funds are returned to your balance for technical reasons, the corresponding points will be automatically removed from your total. All awarded points are rounded down to the nearest whole number.
Qualification and Automatic Enrollment
All joining Incaspin Casino players who have fully validated their account and reside in Spain are directly signed up in the loyalty program as soon as they place their first real-money deposit and put a qualifying wager. There is not any separate application process or opt-in needed, which indicates you commence accumulating points from your very first bet. To continue qualified, you must maintain a single active account and ensure that your personal and payment details stay up to date. The program is accessible exclusively to people who are at least eighteen years of age, as set by Spanish gambling laws, and any breach of the age requirement will end in instant exclusion from the program.
Employees of Incaspin Casino, its partners, and any third-party service providers personally engaged in the program’s operation are not permitted to join. We also keep the entitlement to exclude any participant who has formerly self-excluded or whose account has been temporarily suspended due to responsible gaming actions. Enrollment is individual and intransferable, and we firmly prohibit the employment of automated programs or automations to generate artificial game activity. In case we spot any form of tampering, the account will be subject to ban, and all accumulated points will be forfeited without advance notice. By remaining active, you reaffirm your entitlement perpetually.
Status Ranks and Progression
The loyalty program features multiple tier levels, ver esta página, starting from Bronze and advancing up through Silver, Gold, Platinum, and Diamond. Your advancement through these tiers is determined by the total number of loyalty points you accumulate over a rolling evaluation period that begins from your enrolment date and restarts at the end of each calendar half-year. As soon as you reach the required point threshold for the next level, your account is elevated automatically, and you will immediately start experiencing the enhanced benefits attached to that tier. Spain members can check their current standing and see exactly how many points are needed to reach the next level directly inside the loyalty dashboard.
Tier status is evaluated at the end of each evaluation window, and if you have not accumulated enough points to keep your current level, a soft downgrade will be implemented. For example, a Platinum member who no longer satisfies the Platinum point requirement will be shifted to Gold rather than falling all the way back to the initial tier. This buffer is created to recognise consistent play and give you a fair chance to regain your status during the next cycle. Points collected during a higher-tier period do not lapse when a downgrade occurs, and any tier-based perks that were already awarded, such as birthday bonuses, continue to be valid for the remainder of their validity window.
Changes to the Programme and Termination
We constantly evaluate the loyalty program to ensure it stays equitable, appealing, and compliant with Spanish and European regulatory standards. As such, we maintain the right to modify these terms, modify earning rates, restructure tiers, or change the available rewards at any time. Whenever a material change is planned, we will alert all active Spain members via the email address registered on their account at least thirty days before the change takes effect. Minor adjustments that do not negatively affect your existing point balance or tier status may be applied without prior individual notice, but they will always be shown in the updated terms published on our website. Your continued participation after the modification date signifies acceptance of the new rules.
In the unlikely event that the loyalty program is discontinued entirely, we will communicate the effective closure date to all members with at least sixty days’ notice. During the notice period, you will maintain full access to your points balance and reward store, and we will encourage everyone to spend any points before the final day. Points that remain unused after the program ends will become void and will not be compensated with cash or any other form of credit. We assure that no negative retroactive changes will be imposed to points already earned, meaning that your loyalty balance at the time of announcement will remain fully available for redemption until the deadline. Our priority is treating you fairly at every stage.
